FAQs | Ordering, Shipping, Product Returns & Wine Label Removal | Treasured Wine
Have questions? We have answers.
Orders
Where are Treasured Wine's products shipped from?
Where are Treasured Wine's products shipped from?
Treasured Wine is an Australian-based creator of wine accessories. We ship from distribution partners in the UK for our UK and European customers, from the USA for our US customers, and from our base in Australia to the rest of the world.
How long does it take to process and ship my order?
How long does it take to process and ship my order?
All orders are processed from our Australian office. Due to time zone differences, we aim to respond to inquiries within 12 hours and dispatch orders within 24-48 hours.
Can I cancel my order?
Can I cancel my order?
Order cancellations depend on the status of your order. We typically ship within 24-48 hours of receiving your order. If you request a cancellation within this timeframe, we should be able to process it without issue. Please contact us as soon as possible to request a cancellation.
Returns
We want to make sure you love what you buy! Treasured Wine offers a 14 day money back guarantee. Contact us by email below within 14 days of delivery. See FAQ’s for specific details
What is your return policy?
What is your return policy?
We want you to love your purchase! Treasured Wine offers a 14-day money-back guarantee if you're not completely satisfied with any of our products.
For Wine Label Remover products, we understand that results may vary based on different label conditions. We kindly ask that you try removing at least 3-5 wine labels before initiating a return.
To start a return, please contact us at support@treasuredwineproducts.com within 14 days of delivery. Include your name, address, and order number (if available), and we’ll provide you with return instructions.
Wine Label Removal Questions
How do wine bottle label removers work?
How do wine bottle label removers work?
Wine Bottle Label Removers use a self-adhesive sheet to lift the printed portion of a paper wine label. Simply apply the adhesive side of the sheet over the label, rub firmly, then peel it back.
This process removes only the printed layer, leaving behind the adhesive and any paper residue on the bottle.
Once removed affix to the label remover backing paper or keep on backing paper until ready to affix to a wine menu, wine travel journal or wine card. See our "How to Remove Wine Bottle Labels using Treasured Wine Products - Wine Label Removers"
Do Wine Bottle Label Removers work on all wine labels?
Do Wine Bottle Label Removers work on all wine labels?
Wine Bottle Label Removers are effective on 95% of tested paper wine labels. However, modern wine labels come in various materials, including plastic and synthetic labels, which may not work with this method.
Generally, thicker paper labels with a rougher surface tend to remove more easily. Since every label is different, the amount of effort required may vary.
We recommend testing on less sentimental labels (or the back label) first to get a feel for the process before attempting to remove a special label until you get the hang of it.
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